Last updated: June 18, 2026
freshspan-servicing is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This document explains how we comply with GDPR requirements and safeguard your privacy rights.
For the purposes of GDPR, the data controller is:
freshspan-servicing
142 Riverside Gardens
Cheltenham, GL50 3QH
United Kingdom
Email: [email protected]
We process personal data based on the following legal grounds:
When you provide explicit consent for specific processing activities, such as receiving marketing communications.
Processing necessary to fulfill our service obligations when you book our pet care services.
Processing required to comply with legal requirements, such as tax and accounting regulations.
Processing necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
Under GDPR, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you.
You may request correction of inaccurate or incomplete personal data.
You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You may request that we limit how we use your personal data in specific situations.
You may request transfer of your personal data to another service provider in a structured, commonly used format.
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any of your GDPR rights, please submit a request by emailing us at [email protected] with the subject line "GDPR Request".
We will respond to your request within one month of receipt. In complex cases, this period may be extended by two additional months, and we will inform you of any such extension.
We may request additional information to verify your identity before processing certain requests.
We implement appropriate technical and organizational security measures to protect personal data, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you without undue delay and no later than 72 hours after becoming aware of the breach.
The notification will include information about the nature of the breach, likely consequences, and measures taken to address it.
We primarily process personal data within the United Kingdom. If we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Specific retention periods depend on the type of data and purpose of processing:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk
We may update this GDPR compliance notice to reflect changes in our data processing practices or legal requirements. Significant changes will be communicated through our website.
For questions about our GDPR compliance or to exercise your rights, please contact us at [email protected].